Gas Mangu delivers cooking gas in the areas of Uganda we cover. This policy explains what we collect when you use the Gas Mangu app, why we collect it, who else sees it, and how to ask us to delete it. It covers the customer app, our website and the WhatsApp number we use to sign people in. How ordering, payment and refunds work is in our Terms of Service.
The short version. We collect what it takes to bring a cylinder to your door and to keep your account safe, and we send you our own reminders and offers, which you can stop at any time. We do not sell your information, there are no ads in the app, and we do not track you across other apps or websites.
What we collect
| Your phone number | Given when you sign in, or taken from the WhatsApp message you send us when you sign in with WhatsApp. It identifies your account. |
|---|---|
| Your name | As you type it, so the rider knows who to look for. |
| Delivery addresses | The address text, its map coordinates, the area, any delivery instructions you add, and the contact name and phone number you put on the order. These can differ from your account number. |
| Location | Your device location while you are choosing a delivery point on the map, and only then. Your phone asks your permission first, and you can type an address instead. |
| Orders | What you ordered, the price, the times, the delivery outcome and any problem or cancellation reason. |
| Payments | The payment method, the amount, the Mobile Money number that pays, and the reference and status our payment provider returns. We never see or store your Mobile Money PIN. |
| Device information | An app installation identifier (on Android also a device identifier), and the make, model, operating system version and app version. We use these to stop fraud and abuse, and to keep your order history on the phone. |
| Notification token | A Firebase token for your app installation, so we can tell you when your order is confirmed, on the way or delivered, and, on Android, send you our own reminders and offers. |
| How you use the app | Which screens you open and what you tap there (for example opening checkout, choosing SMS or WhatsApp to sign in, or an error the app showed you), with the app version, phone model and operating system version. It is tied to a random identifier the app creates, and to your account once you sign in. It never includes your phone number, name, address, location or any message or code. We use it to see where the app gets in your way, to improve it, and to choose who gets our reminders (for example, people who installed the app but never signed in); it is never sold or shared. On iPhone we ask you first and collect nothing until you say yes; on Android it is on until you turn it off. You can change it any time in Settings, under Usage information. Clearing the app's data resets the identifier. |
| WhatsApp sign-in | If you sign in through WhatsApp, we receive the number you message us from, the text of that one message, and its message identifier. |
| Messages to support | What you send our WhatsApp support number: the text, and any photos, voice notes, videos or documents. Photos, voice notes, videos and documents are deleted after 90 days. The text of the chat is deleted when you delete your account. |
| Technical records | Your internet address and the time of each request, kept in our server logs for security and to limit abuse. |
You can browse and place an order as a guest. Doing that still collects everything above except the account phone number and the WhatsApp message.
Why we use it
- To take your order, deliver it, and let you follow the rider.
- To sign you in, and to keep your saved addresses and order history.
- To take payment and to answer questions about a payment.
- To contact you about an order by call, message or notification.
- To send you our own reminders and offers, such as a refill reminder around when you usually reorder, by notification (Android only) or SMS. Reply STOP to any of our SMS to stop them, or turn off Gas Mangu notifications in your phone's settings.
- To detect fraud and abuse, such as repeated fake orders from one device, and to enforce our terms.
- To keep records the law requires us to keep.
We do not use your information for anyone else's advertising. Apart from the safety checks above, the only sorting we do is by your orders and app use, to decide which of our reminders reach you.
Who else sees it
- The rider delivering your order sees the delivery name, phone number, address and instructions for that order only.
- The gas outlet filling your order sees the order and its delivery details.
- Our Mobile Money provider receives the paying number and the amount so it can request the payment.
- Google Maps Platform receives address searches and map coordinates so we can find and confirm your location. The Google map inside the app also sends Google technical information from your phone, such as crash and performance data and an identifier for the app on your phone. What Google does with all of this is covered by the Google Privacy Policy.
- Meta Platforms handles WhatsApp messages between you and our business number, under WhatsApp's own privacy terms.
- Google Firebase delivers the notifications we send to your phone.
- Mobile networks (MTN and Airtel) carry the sign-in codes and other SMS we send you.
- Our hosting provider stores our database and servers.
- Authorities, where the law requires it, or to protect someone from harm.
We never sell your information, and we never share it for someone else's marketing.
Where it is kept
Our servers are in Germany. The providers listed above may handle your information in other countries. Wherever it sits, this policy still applies to it.
How long we keep it
- Sign-in codes expire within minutes. The record of a code request (the number, the time and whether it was used) is kept for 30 days, then deleted.
- Your account, addresses and order history stay while your account exists.
- Order and payment records, including the delivery address and phone number on them, are kept for five years, as Uganda's Tax Procedures Code Act requires, even after you delete your account. Then they are deleted.
- Abuse records, such as a blocked device, are kept for as long as the block is needed.
- How you use the app is kept for 400 days, then deleted.
Deleting your account and your data
To delete your account, open the Gas Mangu app, go to Settings and tap Delete My Account? It is deleted straight away. If an order is on its way, you can delete your account once it is delivered or cancelled.
Without the app, send the word DELETE on WhatsApp to +256 782 425594 from the phone number on the account, or call the same number. We confirm the request and delete the account within 30 days.
If you have no account, open Settings in the app and tap Delete My Data? It erases the saved address, order list and inbox on your phone, and the usage information and notification token we hold for it. Your past orders and payments are kept for five years, as below, and are no longer linked to your phone. If an order is on its way, you can delete your data once it is delivered or cancelled.
What is deleted: your name, your saved addresses, your sign-ins on every phone, your notification tokens, your support chats and our marketing record of you. Your number goes on our do-not-contact list, so we never send you marketing messages again.
What is kept: your past orders and payments, including the delivery address and phone number on them, for five years, because Uganda's tax law requires it. They are no longer linked to any account. Records of a blocked device or number stay for as long as the block is needed. If you sign in again later with the same number, you start a new, empty account.
You can also ask us for a copy of what we hold about you, or ask us to correct something that is wrong, at the same number.
How we protect it
Everything between the app and our servers travels over an encrypted connection. Sign-in codes and session tokens are stored hashed, never in plain text. Only the staff who need it can reach customer records, and the application cannot alter or drop the database structure. No system is perfect, so if a breach ever affects you we will tell you.
Children
Gas Mangu is for adults. The app is not directed at children under 18, and we do not knowingly create accounts for them. If you believe a child has an account with us, contact us and we will remove it.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. If the change is significant we will also tell you in the app.
Contact us
WhatsApp or call +256 782 425594. We are based in Kampala, Uganda.