These terms cover your use of the Gas Mangu app and the cooking gas, cylinders and accessories we deliver. By placing an order you agree to them. How we handle your information is in our Privacy Policy.
The short version. You pay the price you see at checkout, in cash to the rider or by Mobile Money. If a payment fails, the order is not confirmed. If money is ever taken for an order that did not go through, message us and we will check it and refund it. A booked delivery window can be changed or cancelled in the app until about an hour before it starts.
Where we deliver
We deliver in the areas of Uganda we cover. Checkout shows the delivery fee for your address, or tells you if we cannot reach it, before you place the order. The areas we cover can change.
Orders and prices
- A refill means we swap your empty cylinder for a full one. Have an empty cylinder of the same brand and size ready for the rider.
- New cylinders and accessories are sold as listed in the app, and go in the same cart as a refill.
- The price is the gas or product price plus the delivery fee, and checkout shows the total before you place the order. If a price changes while you are ordering, the app shows you the new price first.
- We may decline or cancel an order, for example when we cannot reach the address or the station cannot fill it. We tell you if we do, and we refund any payment you made for it.
Delivery
Delivery times in the app are estimates, not promises: distance, traffic and weather can change them. You can choose a one-hour delivery window, in East Africa Time, between 9:00 and 21:00, at least two hours ahead and up to six days ahead. Please give a delivery phone number that will be answered, because the rider may call you, and have someone there to receive the delivery.
Payments and refunds
- Cash: you pay the rider the total shown when your gas arrives.
- Mobile Money (MTN or Airtel): we send a payment request to the number you give, and you approve it on your phone with your PIN. We never see your PIN. The order is confirmed when the payment is approved.
- If a payment fails or is not approved in time, the order is not confirmed, and you can try again or pay cash instead.
- If you are charged for an order that did not go through, for example an approval that arrived after we stopped waiting, or a payment for an order you then paid for in cash, contact us on WhatsApp with the order number and the number you paid from. We will check the payment and refund what should be refunded, to the number that paid.
Changing or cancelling an order
A scheduled order can be rescheduled or cancelled from its page in Orders until about an hour before its delivery window starts. For any other order, or after that point, contact us from the order's page and we will do what we can. We may not be able to cancel an order that is already on its way to you.
Using gas safely
Cooking gas is flammable. Follow the safety instructions printed on your cylinder and those given by your gas supplier. If you smell gas, follow the steps under Safety & support in the app's Help & FAQ, and contact us.
Maps and address search
The app uses Google Maps Platform for maps and address search. By using those features you also agree to be bound by the Google Maps/Google Earth Additional Terms of Service. What Google does with your information is covered by the Google Privacy Policy.
Your account
You can order as a guest. Signing in is optional, and uses a code sent by SMS or a WhatsApp message from your number. You are responsible for orders placed through your account, so keep your phone safe. You can delete your account in the app, under Settings; the Privacy Policy says what is deleted and what is kept.
We may refuse service to, or block, a device or number that places fake orders or abuses riders or staff.
Changes to these terms
If we change these terms we will update this page and change the date at the top. If the change is significant we will also tell you in the app.
Law
These terms are governed by the laws of Uganda.
Contact us
WhatsApp or call +256 782 425594. We are based in Kampala, Uganda.